Hi,
I got a real quirky issue:
A program that we use all day is first used at 4:30 well after all backups and other maintenance jobs.
At this time of the morning when the user runs the program, the user reports that records are missing; expecting 28 but only gets 21.
(Review of his job-log shows no errors of any kind yet he is missing records.)
When I come in at 8:00, I tell him to exit the program and I delete all the records from the file they were written to.
Now when the user tries again he get the expected record count of 28.
I go into my test system using the same criteria and I get 28 records.
All day long the correct record counts are written but the next day at 4:30, this user comes up short again.
I thought it was the user profile but we've eliminated that as his profile was recreated numerous times and lastly copied from another user that does not have issues.
I maintain that something else running at 4:30 is causing interference even though I know that if that were the case, there would be errors.
Can anyone offer any other possibilities?
Red.
I got a real quirky issue:
A program that we use all day is first used at 4:30 well after all backups and other maintenance jobs.
At this time of the morning when the user runs the program, the user reports that records are missing; expecting 28 but only gets 21.
(Review of his job-log shows no errors of any kind yet he is missing records.)
When I come in at 8:00, I tell him to exit the program and I delete all the records from the file they were written to.
Now when the user tries again he get the expected record count of 28.
I go into my test system using the same criteria and I get 28 records.
All day long the correct record counts are written but the next day at 4:30, this user comes up short again.
I thought it was the user profile but we've eliminated that as his profile was recreated numerous times and lastly copied from another user that does not have issues.
I maintain that something else running at 4:30 is causing interference even though I know that if that were the case, there would be errors.
Can anyone offer any other possibilities?
Red.
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