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DeskfIT v1.11 (free version) vs. v1.14

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  • DeskfIT v1.11 (free version) vs. v1.14

    Cross-posted from EcofIT support forum.
    ______________________________________________

    We often get the question "What is the difference between the free version and the current version?" as regards to ChangefIT, XrefIT, and DeskfIT.

    Below is a comparison chart of only the most important features of both versions for DeskfIT. More features can be found in the DeskfIT wiki.




    Feature
    DeskfIT
    v1.11
    (free version)
    DeskfIT
    v1.14
    Administration
    • Enables users to enter own Service Requests (SRQ)
    • User registration not required
    • Optional SRQ authorization system
    • Vendor software incident tracking
    .
    Yes
    Yes
    Yes
    Yes
    .
    Yes
    Yes
    Yes
    Yes
    Workflow
    • Creation of single ChangefIT Project from one SRQ
    • Creation of multiple ChangefIT Projects from one SRQ
    • View each ChangefIT Project details and status from SRQ maintenance
    • Addition of existing ChangefIT Projects to an SRQ
    • Notification email sent to designated Service Desk user when a new SRQ is added (by SRQ type)
    .
    Yes
    No
    No
    No
    No
    .
    Yes
    Yes
    Yes
    Yes
    Yes
    Enquiries
    • SRQ Enquiries
    • Advanced SRQ Enquiries
    • Statistics
    • User Dashboard
    • SRQ documents saved in IFS can be viewed directly from enquiries
    .
    Yes
    No
    No
    No
    No
    .
    Yes
    Yes
    Yes
    Yes
    Yes
    General
    • You can be productive within 15 minutes of installing DeskfIT
    • English or German user interface
    • Audit Logs
    • Auto-email notification
    • Enables users to monitor own SRQ progress
    .
    Yes
    Yes
    Yes
    No
    Yes
    .
    Yes
    Yes
    Yes
    Yes
    Yes
    Regards

    Kit
    http://www.ecofitonline.com
    DeskfIT - ChangefIT - XrefIT
    ___________________________________
    There are only 3 kinds of people -
    Those that can count and those that can't.

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